Our mission is to enable our customers to grow by reducing their costs, improving their service and/or expanding their markets through engaging correctly with the ideal Electronic Manufacturing Services and IoT partners for their business; whilst simultaneously having a positive impact on the lives of those around us.
We have a embraced a culture of openness and respect where honesty, integrity and kindness are a “given”. We seek to work with like-minded customers and suppliers to build lasting, mutually beneficial relationships that enable us all to thrive. As such, we have a clear set of values :
Be Trustworthy and Kind-hearted
Any relationship requires trust at its heart if both parties are going to be open and honest with each other - allowing everyone to work to a common goal and invest in the relationship with confidence. We feel that trust goes hand-in-hand with kindness. Even in the best relationships, external factors can cause situations that no-one anticipated. In these cases we believe that we need to show kindness if we are to continue to retain the trust of those that we deal with.
Seek the Win:Win
In business there are various approaches to resolving disputes and challenges. There is no single approach that is “right” but we feel that, in a market where there are complex supply chains and high costs of changing suppliers, the “win:win” approach is one that we should adopt - and it is the best fit with the culture of IGO and our customers. For this reason, we don’t tend to work with customers in market segments where “transactional relationships” are the norm – our target areas tend to be with small or medium-sized organisations, smaller autonomous divisions of large companies or where products are more complex (either with many SKUs or where there are high levels of engineering change). In seeking the win:win, we feel that we are encouraging long-term investment into partnerships that will ultimately drive higher value for all parties.
Be Accountable for Delivering Results
We can never take our eyes off the fact that we are employed to deliver results for our customers. This is at the very heart of what we are as a company and we aim to define key measurements with our customers at the start of every interaction. These then become our daily, weekly and monthly focus. It is also our key motivation - as we find that hitting our deliverables and delighting our customers brings tremendous job satisfaction.
Make an Impact
We consider the bigger picture and take our responsibility to society seriously. In doing so, we seek to ensure that a significant proportion of our business is with products that will have a positive impact on either the environment, people’s health or their quality of life. We have developed various business models, supported by key suppliers, that enable us to provide significant support at the lowest cost to companies operating in these areas.
We have extensive international experience having worked either with our customers at their sites, or with the EMS teams at their facilities, in the following countries :
By taking the time to travel to these regions, we understand the national culture and working practices in each of them. We have also built a large group of local contacts that can assist our customers with their local challenges in those regions.
Every member of our customer-facing team has personal experience of working in an EMS company - some have been working in EMS for over 20 years. As such, we have seen many cycles in the EMS business - from periods of challenging shortages in components, to boom times in the late 1990's and the more recent trade wars and pandemics. We have seen how the best EMS companies have coped with these challenges - as well as understanding why others have failed. What we all know is that the EMS industry is unforgiving - with low margins regularly causing EMS suppliers to go out of business or be forced to change strategy. Our goal is to use our knowledge and experience to assist you in navigating through this potential minefield.